✅ Return & Exchange Policy
You may request a return or size exchange within 7 days of receiving your order, under the following conditions:
- The item must be unused
- The item must be in good condition
- The item must be returned in its original packaging
👞 Size Exchange
If the size doesn’t fit, you can request a size exchange within 7 days, subject to availability.
💡 Our shoes follow Moroccan (EU) sizing. If you need help choosing the right size, contact us before ordering.
🚚 Return Shipping
- Return or exchange shipping costs may apply
- Delivery time and shipping fees may vary by city
Details will be shared with you once your request is approved.
❌ Non-Returnable Items
We do not accept returns or exchanges if:
- The item has been used or damaged
- The return request is made after 7 days
- The item is not in its original condition
📞 How to Request a Return or Exchange
To start a return or exchange, please contact us via:
- WhatsApp : 0777647144
- Phone : 0777647144
- Email : support@orzalux.com
Our team will guide you through the process step by step.
🤝 Our Commitment
We believe in honesty, quality, and customer satisfaction.
Our return policy is designed to be fair, simple, and customer-friendly.